When you're prompted to enter the verification code that was sent to your alternate email address, don't close the browser window. This lets you stay signed in to both accounts at the same time. Using a browser in privacy mode, sign in with the first account. When you sign in to the second account (to get the code sent to that email), most browsers automatically sign you out of the first account (the one that's actually requesting the code). This can make it tricky to keep track of which one you're signed in to. Sign in to your Security basics page with your Microsoft account.Ĭhoose a method that you know works, or choose I don't have any of these to replace your security info.ĭoes your alternate email address end in or so, you're using one Microsoft account to verify another Microsoft account.

To keep your information safe when you're signing in, we only show you the last two digits of your phone number or the first two characters of your email address. Is your phone number or email address entered correctly? Mark as a trusted sender to receive your verification code in your inbox.

Valid verification codes come from an email address. We'll send another verification code.ĭid your email send your verification code to your junk folder?Ĭheck your junk email folder for a message from a Microsoft account, and use the code sent to you. If so, change your phone settings then choose I don't have a code. Read through the list of the most common causes, and see if any of them apply to you.ĭoes your phone block texts from unknown numbers? There are a number of possible explanations for why verification codes don't always arrive.

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